Posted on Tues, 27 Feb 2024
Job Description
As a Patient Account Representative, you will be responsible for managing patient self-pay balances, addressing patient inquiries, and supporting collections efforts. The ideal candidate is a self-starter who excels in communication, time management, and has experience in patient account collections.
Key Responsibilities
- Answer and respond to patient inquiries regarding self-pay balances.
- Review self-pay credit balances and process refund requests as necessary.
- Assess self-pay balances and determine the next steps, including collections if required.
- Document patient interactions and maintain accurate account records.
- Collaborate with internal teams to ensure patient issues are resolved promptly.
- Handle sensitive patient information with the highest level of confidentiality and professionalism.
- Other Revenue Cycle Management (RCM) duties as assigned.
Qualifications
- Proven experience in patient account collections or a related field.
- General entry-level office skills, including proficiency in Microsoft Office and basic data entry.
- Excellent communication skills, both written and verbal, with a focus on patient care.
- Ability to work independently, manage time effectively, and meet deadlines.
- High level of reliability, honesty, and professionalism.
- Strong organizational skills with attention to detail.
Benefits and Compensation
- Competitive salary based on experience.
- Medical, Dental, and Vision insurance plans with employer contributions.
- 401(k) plan with employer contributions.
- Generous holiday time off.
- Flexible remote work environment.
- Opportunities for professional growth and development.
Why Join Us?
At SMS we value our employees' contributions and are committed to creating a supportive work environment where you can thrive. Join us to make a positive impact on patient care and support healthcare providers nationwide.
About Us
Stratify Management Solutions (SMS) is a team of experienced professionals dedicated to enhancing healthcare practices. We offer comprehensive services, including Revenue Cycle Management, EMR/EHR Implementation Support, Credentialing, Administrative Support, HR assistance, and Leadership Coaching and more! Our goal is to optimize the operations of any ASC or Medical Practice to improve efficiency and compliance, and help our clients succeed so they can focus on delivering excellent patient care.
